Enter the day you paid. The table shows the last day to ask for a refund at each store that states a window, next to the conditions that store attaches.
When did you pay?
| Store | Window stated | Last day to ask | Conditions |
|---|---|---|---|
| TonMobile | 180 calendar days | Pick a date | Request before the package expires and no later than 180 days after purchase. Eligible cases include a device that does not support eSIM, a network fault in the declared coverage area and an eSIM not delivered within 4 hours of contacting support. Card refunds take up to 14 calendar days and crypto up to 5 business days; payment and blockchain fees are not reimbursed. |
| Saily | 30 calendar days | Pick a date | Full refund within 30 days if the plan is not installed or activated. After activation only for quality issues or when more than 99% of the data is unused. |
| Nomad | 30 calendar days | Pick a date | Requests within 30 days. Unused plans may get a full refund; unlimited plans are not refundable. |
| Yesim | 30 calendar days | Pick a date | Unused plans and top-ups are refundable within 30 days. Used or expired plans are not. |
| Ubigi | 14 business days | Pick a date | Request within 14 business days of purchase for unused plans, incompatibility or proven technical issues. The counter skips Saturdays and Sundays only, not public holidays, so ask earlier. |
Airalo and Holafly: we found no fixed request window on the pages checked. Airalo says expired or fully used eSIMs are not eligible and change-of-plans refunds are paid as Airmoney. Holafly lists refund cases for incompatible devices, cancelled trips and connection issues, paid back in 3 to 5 business days.
Read this before you rely on a date
The counter adds the stated number of days to the purchase date. A store may count from payment, from delivery or from another moment, and may include or exclude the first day, so treat the date as an estimate and ask a day or two earlier. For TonMobile the package must also still be valid when you ask. Windows and conditions were read from each store's own pages on October 27, 2026 and can change.
Fastest way to protect a refund: contact support through the store's app or help page as soon as something fails, before you uninstall the eSIM profile. TonMobile's terms say profiles deleted or installed incorrectly by the user are not refundable.